Question 1

What is the minimum order quantity?

Accepted Answer

Our minimum order quantity is 50 hats per design.

Question 2

What happens after I submit my order?

Accepted Answer

We review your artwork and project details.
We verify production readiness.
You receive a digital mockup for approval.
You approve the mockup.
Production begins.

Question 3

How long does production take?

Accepted Answer

Production takes approximately 3 weeks, plus 3–5 business days for shipping.

Question 4

Is shipping included in the price?

Accepted Answer

Yes. All Tapacho Light pricing includes shipping within the United States.

Question 5

Do I receive a sample before production?

Accepted Answer

No. Tapacho Light is designed for speed and lower costs, so we do not offer pre-production samples. You will receive a digital mockup for approval before your order moves into production.

Question 6

Will I see my design before production starts?

Accepted Answer

Yes. Every order includes a digital mockup for approval. Production does not begin until your mockup has been approved.

Question 7

Can I use my own colors?

Accepted Answer

No. Tapacho Light uses a curated selection of production-tested colorways. If you need custom colors, Pantone matching, custom fabrics, or fully custom development, Tapacho Pro is a better fit.

Question 8

What decoration methods are available?

Accepted Answer

Direct Embroidery, Puff Embroidery, Woven Patch, and Embroidered Patch.

Question 9

What decoration size can I use?

Accepted Answer

Tapacho Light supports a maximum decoration size of 5.00" wide by 2.50" high on the front of the hat. Artwork must fit within these production limits.

Question 10

What file types do you accept?

Accepted Answer

We recommend vector artwork (.AI, .EPS, .PDF, .SVG). We also accept PNG, JPG, PSD, TIFF, WEBP, and ZIP files.

Question 11

What if I upload the wrong file?

Accepted Answer

Don't worry. Every order is reviewed by our team before production. If we notice an issue with your artwork, we'll contact you before moving forward.

Question 12

What if my artwork is low resolution?

Accepted Answer

Low-resolution artwork may not reproduce cleanly in embroidery or patches. Our team reviews every submission and will let you know if adjustments are needed before approval.

Question 13

What happens if my artwork isn't production-ready?

Accepted Answer

Every submission is reviewed by our team before payment. If your artwork needs revisions, resizing, or adjustments to meet production requirements, we will contact you before moving forward.

Question 14

Can you help with my artwork?

Accepted Answer

Yes. If your artwork requires adjustments for production, our team will review it and provide guidance before moving forward.

Question 15

Can I make changes after I submit my design?

Accepted Answer

Yes. You will have the opportunity to review and approve your digital mockup before production begins.

Question 16

Can I order multiple designs in the same order?

Accepted Answer

Yes. You can build a project with multiple hat designs and submit them together for review.

Question 17

Can I reorder a previous project?

Accepted Answer

Yes. Once a project has been produced, reordering is simple. Contact our team and we'll help you get another production run started.

Question 18

What if I need something that isn't offered in Tapacho Light?

Accepted Answer

If your project requires custom colors, specialty materials, custom hat shapes, Pantone matching, additional decoration locations, or production samples, Tapacho Pro may be a better fit.

Question 19

What's the difference between Tapacho Light and Tapacho Pro?

Accepted Answer

Tapacho Light offers a simplified ordering process with pre-approved styles, colors, and decoration methods. Tapacho Pro offers complete customization, Pantone matching, custom fabrics, production samples, and white-glove project management.

Question 20

Where are the hats made?

Accepted Answer

Tapacho hats are manufactured through our vetted production partners and undergo quality control before shipment.

Question 21

How do I know if Tapacho Light is right for me?

Accepted Answer

Tapacho Light is ideal for brands, businesses, events, and organizations that want premium custom hats with a faster turnaround and lower minimums. If you need complete customization, Tapacho Pro is the better option.

Question 22

Are all sales final?

Accepted Answer

Yes. Because every order is custom manufactured, all sales are final once production has begun.

Question 23

Do you offer refunds?

Accepted Answer

Because every order is custom manufactured, all sales are final. If there is an issue with your order due to a manufacturing defect, please contact our team immediately.

Frequently Asked Questions

We're here to help.

Frequently Asked Questions

OrderingWhat is the minimum order quantity?

OrderingWhat happens after I submit my order?

ProductionHow long does production take?

ShippingIs shipping included in the price?

ProductionDo I receive a sample before production?

ProductionWill I see my design before production starts?

Tapacho ProCan I use my own colors?

ArtworkWhat decoration methods are available?

ArtworkWhat decoration size can I use?

ArtworkWhat file types do you accept?

ArtworkWhat if I upload the wrong file?

ArtworkWhat if my artwork is low resolution?

ArtworkWhat happens if my artwork isn't production-ready?

ArtworkCan you help with my artwork?

OrderingCan I make changes after I submit my design?

OrderingCan I order multiple designs in the same order?

OrderingCan I reorder a previous project?

Tapacho ProWhat if I need something that isn't offered in Tapacho Light?

Tapacho ProWhat's the difference between Tapacho Light and Tapacho Pro?

ProductionWhere are the hats made?

Tapacho ProHow do I know if Tapacho Light is right for me?

OrderingAre all sales final?

OrderingDo you offer refunds?

We're here to help.